So, you want to move to a new house? Are you moving from Austin, or into Austin, or just across to the other side of town? Well, you will be facing the exact same kind of dilemma as someone migrating right across the state: how to choose the best moving service for your needs.
There is a ton of advice on this topic all over the internet, and most of it is true for every moving situation. Let’s suppose you are looking for Austin apartment movers and wants to know how to reliably recognize the top players, depending on your particular needs, the idea of “top” might vary. However, there are a few staples to keep an eye out for. Here is a little guide in a nutshell.
They are considerate
Customer care is something that starts way before any service is actually rendered and paid for. In fact, it starts as soon as you call or email the company for the first time. People who care to maintain their professionalism levels will be respectful to you from start to finish, even if you ask them something that they already answered twenty times that day.
This attitude requirement extends to beyond the phone line as well. Whether it is a PR representative or a member of the moving team standing right there in your living room, you need to be able to rely on them for knowledgeable and patient communication throughout the process.
They have stockpiled resources
Moving takes a lot more than a vehicle, and if you ever had to go through packing yourself, you know exactly what we mean. Things like boxes, baskets, tape, markers, ratchet straps etc. can be a crick in the neck to acquire.
For this reason, a top moving service will make things easier for you by already having most of these supplies available. Even then, you as the mover should know what goes where – not every item belongs in a box! This little bit of know-how can save you a pretty penny, so check out this article on some tips for what should actually be packed in a box.
They value your property
Right in line with the previous point is the value of understanding the value. This is not just a matter of fancy furniture and pricey paintings, either – every home accumulates seemingly minor items that carry great significance to the tenants, like mementos, little family heirlooms, children’s projects and whatnot. A top-quality mover will understand and respect the value these items hold and handle them with care and just as much mindfulness as the high-end haute interiors. Moreover, these are your locals, so be frank with them about what is important to you.
They practice prevention
It sounds like dealing with disease, but you do not want your move to be plagued with accidents. A careless moving company is sometimes worse than a scam one. Top experts always conduct in-home inspections and give an estimate only after seeing the situation on site. They will measure your doorways, stairs, hallways, elevators, and keep asking questions throughout to make sure they have everything they need and did not miss anything.
Their website is user-friendly
Everyone has a web page nowadays, but not everyone has common sense when building it. Many business entities forget that the end users of their sites are not experts in the given area and may not even be that web-savvy.
The end user needs to be able to find everything quickly and understand it in a flash. This is especially true of moving companies, which are required by people of all ages and abilities. Check out the website of the company you’re considering and try to view it from the perspective of your grandmother. How much does it make sense? Is it even localized to Austin audience?
A top-rate company will consciously build their online presence around the staple of usability. To learn for yourself what makes a website user-friendly, check out this link: https://www.socialmediatoday.com/content/web-design-11-characteristics-user-friendly-website
They are well-established within the community
Most of the things we went over above are actually pretty universal stuff. All of those are exceedingly important factors to consider when you are choosing a moving company, no matter where you might be moving from or moving to. But there is one more, distinctly area-specific, essential thing to keep in mind: how your local community regards the moving company that you are considering.
Since this is Austin we are talking about, you will want to visit Austin-based or Austin-oriented websites and blogs (rather than state or global ones) and see what the local people have to say about this company. Along with reviews and references from previous customers, look up some press on them as well, like newspaper articles or local “movers’ digest” types of publications, if there are any. These can be invaluable sources of information yet are often overlooked in the era of the Internet.
One thing that is always a good sign is if the company in question has won some mark of achievement in the past, like a customer service award or an accolade for their community service. If they are a business who care about investing in and giving back to the community within which they operate, then you can relax and trust them with your home moving needs as well. These awards can be really anything, from getting a shiny trophy from the mayor to being given a glowing recommendation by the local school.
One particularly critical piece of information you need is how they previously dealt with the few inevitable dissatisfied customers. Were they respectful and polite or passive-aggressive, petty, and vindictive over a bad review? Was the matter resolved in a satisfactory way or not? How quickly or long did they need to wait? Did they reach out at all or just ignored complaints? The best place to confirm this information will be with the local Better Business Bureau, which you should be able to find online without any problem.
Copyright protected by Digiprove © 2018
